Anya Droug Shipping and Returns Policy
Shipping Internationally from Canada!
Your order will ship via the carrier and delivery service level you choose during the checkout process. Rates are determined by the selected carrier based on the destination and size/weight of the item(s) shipped.
You as purchaser are responsible for all shipping costs relating to your order, including associated taxes, duties, customs clearance and brokerage fees. All charges including those for tracking numbers, insurance and signature required are subject to the pricing of the specific carrier you have selected.
Insurance is mandatory and tracking numbers will be provided by email when your order is dispatched. Insurance will be subject to the rates, terms, conditions, coverages and liability limits issued or otherwise imposed by the selected carrier. Depending on the terms of the carrier’s insurance and the retail value of your order, the entire amount of your purchase may not be covered. If additional insurance or other service delivery options are required, please contact me immediately after placing your order via the Contact Me button on my artist profile.
GENERAL
I will process your order promptly but please allow us 3-5 business days (5–7 business days on orders shipping outside of Canada) for careful preparation and packaging before your item is dispatched.
Shipping times will vary between carrier and delivery service level. Shipping times outside of Canada may take significantly longer depending on customs clearance in purchaser’s destination country.
If you prefer to pick-up your purchase at my studio you can select “Pick Up” at checkout and contact me after your order is confirmed to make the necessary arrangements. (To reach me, click the Contact Me button on my Foxsly profile page.)
You are solely responsible for inspection of the package on delivery to ensure it has arrived in good order or otherwise to note and document (including with high quality digital photos) any damage which may have occurred in transit. As merchant, I am not responsible or liable for lost, stolen or damaged items but I will make reasonable efforts to assist with any claims to the carrier in those situations where insurance is in place.
