Marianne Chemla Shipping and Returns Policy
As purchaser, you are responsible for all shipping costs relating to your order including associated taxes, duties, customs clearance and brokerage fees.
Your order will ship via the carrier and delivery service level selected during the checkout process. Rates are determined by carrier based on the destination and size/weight of the item(s) as shipped.
All charges including those for tracking numbers, insurance and signature required are subject to the pricing of the specific carrier or courier. Insurance is mandatory and available tracking numbers will be provided by email when your order is dispatched.
I will process your order promptly but please allow us 2-3 business days (5–7 business days on orders shipping outside of Canada) for careful preparation and packaging before your item is dispatched.
Shipping times will vary between carrier and delivery service level. Shipping times outside of Canada may take significantly longer depending on customs clearance in purchaser’s destination country.
If you prefer to pick-up your purchase at my studio you can select “Pickup” at checkout and contact me after your order is confirmed to make the necessary arrangements.
You are solely responsible for inspection of the package on delivery to ensure it has arrived in good order or otherwise to note and document (including with high quality digital photos) any damage which may have occurred in transit. As merchant, I am not responsible or liable for lost, stolen or damaged items but I will make reasonable efforts to assist with any claims to the carrier in those situations where insurance is in place.
If the ceramic object is damaged during shipping, please keep the packaging and e-mail me immediately upon delivery (within 48 hours), including digital images of the damage. I will assist purchaser in making any claims to the carrier if insurance is in place.
If purchaser is dissatisfied with the product for any other reason, please contact me within 14 days of delivery and I will try to accommodate your request. While returns are not accepted, if purchaser contacts me within 14 days of original delivery your item may be exchanged for a different ceramic object of equal or greater value.
Purchaser is responsible for any shipping charges associated with exchanges in addition to any difference in price of the ceramic object, and purchaser must return any ceramic object in its original condition before new work is shipped.