Véronique Roy Shipping and Returns Policy
Shipping carrier: Canada Post
Estimated shipping times:
Canada 2-7 business days
United States 5-10 days
International: 2 weeks
(Extra time may be added to the above estimates due to our stock/inventory levels at the time of ordering and/or due to any customs clearance delays beyond the control of the carrier. Should I require any extra time to dispatch your order from my studio I will advise you via email!)
United States: $20.00
Flat Shipping Rates. Shipping Charges Include Tracking number and insurance. Shipping charges do not include any customs fees, taxes or duties imposed.
Ready to ship in:
In stock items: 1 - 3 business days
Made to order: 7-10 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
RETURNS & EXCHANGES
I gladly accept returns on regular non-sale items.
Just contact me within: 7 days of delivery
Ship items back to me within: 10 days of delivery
Contact us via email before sending the item back at firstname.lastname@example.org
Eligibility for exchange / refund:
The returned jewelry needs to be in its original sale condition; exchange at equivalent value if stock item available.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalised orders
• Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Defects / damage claims: Please send us photos of the damage piece at email@example.com